Last updated: 29 August 2026
Thank you for shopping with JayKay’s GLAMSHOP. We want you to be happy with your purchase. This policy explains our rules for returns, exchanges, refunds, damaged products, and incorrect orders.
We accept return requests within 30 calendar days from the date your order is delivered.
To start a return, contact us at admin@jaykaysglamshop.com before sending the item back. Returns sent without prior approval may not be accepted.
To be eligible for a return, the product must:
Be unused, unworn, and in its original condition
Have all original tags, labels, and packaging
Be free from stains, damage, odors, makeup, or signs of use
Include proof of purchase or the original order number
Be securely packaged to prevent damage during return shipping
We reserve the right to refuse a return if the product is returned used, damaged, incomplete, or in a condition that prevents it from being resold.
To request a return, email us at:
Please include:
Your full name
Order number
Name of the product
Reason for the return
Clear photographs, if the item is damaged or incorrect
After reviewing your request, we will provide return instructions and the applicable return address. Please do not send the product to an address shown on the Website unless our team has specifically instructed you to do so.
Customers are responsible for safely packaging returned products. We recommend using a trackable shipping service and keeping your shipping receipt.
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us as soon as possible, preferably within 7 days of delivery.
Please send:
Your order number
A description of the issue
Clear photographs of the product and packaging
After verification, we may offer a replacement, repair, store credit, or full refund. If the issue was caused by an error on our part, we may cover the reasonable return shipping cost.
Certain products may not be eligible for return, including:
Final-sale or clearance items where stated
Gift cards
Personalized or customized products
Products that have been used, worn, washed, damaged, or altered
Hygiene-sensitive products that have been opened or used
Products missing their original packaging, tags, or accessories
Mystery or surprise products where the product listing states that returns are not accepted
Any item specifically marked as non-returnable on its product page
If you are unsure whether an item can be returned, please contact us before placing your order or sending the item back.
Once we receive and inspect your returned product, we will notify you whether your refund has been approved or declined.
Approved refunds will be issued to the original payment method used for the purchase, including PayPal where applicable.
After a refund is processed, PayPal or your bank may require additional time to make the funds available in your account. Processing times may vary depending on your payment provider.
Unless the product is damaged, defective, or incorrect, original shipping charges and return shipping costs are generally non-refundable.
A partial refund may be issued if:
The product shows signs of use
The product is damaged after delivery due to improper handling
Parts, accessories, tags, or original packaging are missing
The product has lost value because of its condition
The amount of any partial refund will depend on the condition of the returned product.
We may offer exchanges for eligible products, subject to availability.
If the requested replacement is unavailable, we may offer a refund or store credit. In some cases, the quickest option may be to return the original product and place a new order.
You may contact us as soon as possible to request cancellation of an order.
We cannot guarantee cancellation once an order has been processed, packed, or shipped. If the order has already been shipped, you may need to follow the standard return process after delivery.
If you have not received an approved refund:
Check your bank or PayPal account again.
Contact your payment provider.
Contact your bank, as processing times may vary.
Email us at admin@jaykaysglamshop.com if the refund is still missing.
We will assist you in checking the refund status.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error on our part.
We are not responsible for products lost or damaged during return shipping when the customer has not used a trackable or adequately protected shipping method.
If a package is returned to us because of an incorrect address, refused delivery, or failure to collect the package, additional shipping costs may apply before the order can be resent.
For international orders, customers may be responsible for customs duties, import taxes, and other charges imposed by the destination country.
Customs duties, import taxes, and original shipping charges are generally non-refundable unless required by applicable law.
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
If you have questions about returns, refunds, exchanges, or damaged products, please contact us:
JayKay’s GLAMSHOP
Website: https://jaykaysglamshop.com/
Email: admin@jaykaysglamshop.com
